colon
A punctuation mark ( : ) that means here comes something.
salutation
The greeting at the start of a letter, like Dear Councillor Singh.
formal letter
A polite, serious letter to someone you don't know well, like a business, a mayor or a principal.
memo
Short for memorandum: a short, formal message sent inside a school, business or organization.
closing
The word or phrase before the signature, like Sincerely,.